Thank you for shopping at Success 23. We are committed to ensuring your products arrive safely and in perfect condition. Please read our policy carefully.
Shipping Policy
1. Order Processing Time All orders are processed within [1-2] business days (Monday – Friday, excluding holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.
2. Our Commitment to Safe Packaging We understand that our products (tableware and kitchenware) are fragile. We take extreme care in packaging every order to prevent breakage. All items are securely packed using high-quality bubble wrap, sturdy boxes, and appropriate “FRAGILE” labeling to ensure they are well-protected during transit.
3. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
Delivery estimates are as follows:
- Jabodetabek:
[1-3]business days - Java Island:
[2-5]business days - Outside Java:
[4-10]business days
Please note that these are estimates, and delays may occur due to courier service issues, holidays, or high-volume periods.
4. Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a shipping confirmation email (or WhatsApp notification) containing your tracking number. You can use this number to track your package on the courier’s website.
Return & Refund Policy
Your satisfaction is our priority. We handle returns and refunds for damaged or incorrect items on a case-by-case basis.
1. Damaged, Defective, or Incorrect Items We will gladly replace or refund items that are damaged, defective, or incorrect upon arrival.
It is crucial to inspect your order as soon as you receive it. Please contact our Customer Service team within [48] hours of receiving your package if you find an issue.
2. Mandatory Proof for Claims (Damage During Transit) Due to the fragile nature of our products, any damage is most likely caused by handling during transit.
To be eligible for a replacement or refund for damaged goods, you MUST provide the following proof:
- Clear photos of the damaged item(s).
- A clear, unedited unboxing video.
The unboxing video must show the package in its original, sealed state (before opening), the opening process, and the item(s) inside, clearly showing the damage.
Why is an unboxing video required? This video is a mandatory requirement from our courier and insurance partners. It serves as the primary evidence to validate that the damage occurred during shipping and not after delivery.
Unfortunately, claims for damaged items without a clear unboxing video (as described above) cannot be processed.
3. How to Initiate a Claim If your item is damaged, please:
- Email our Customer Service at
sccss.023@gmail.comwithin[48]hours. - Use the subject line: “DAMAGE CLAIM – Order
[Your Order Number]“. - Attach the required photos and the unboxing video.
- Our team will review the evidence and contact you within
[1-2]business days with the next steps (e.g., replacement or refund).
4. “Change of Mind” Returns We do not accept returns or exchanges for “change of mind,” purchasing errors (e.g., wrong color/size chosen by the customer), or buyer’s remorse. All sales are final unless the item is damaged, defective, or incorrect.
5. Non-Returnable Items
- Items marked as “Final Sale”
- Gift cards
Questions? If you have any further questions about our policy, please do not hesitate to contact us at sccss.023@gmail.com or +62 838-9846-2472.
